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Guaranteed season policy


All seasonal passes purchased during the 2022 presale are protected by the guaranteed season policy.


You have until November 28, 2022, to get a refund or to postpone your subscription to the next season. Note that transaction fees for online purchases are non-refundable. After this date, it is understood that the sanitary measures decreed by Public Health must be respected at all times while considering the possible evolution of the epidemiological situation. After November 28, 2022, no refund or credit will be issued.


Please note that the compensation process can take up to 30 days before being completed.

See also our refund policy. 

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